About the Club

American companies have proven for years now that Six Sigma - by means of a constant driving force - is a Customer focused, extremely successful breakthrough method, which in the meantime as got an important appreciation from Wall Street analysts.

European companies will have to answer to this challenge to become (or stay) successful on the Global Market.

European companies traditionally have a high quality level and standard. So, they need not answer this challenge just by copying it. They are challenged to change and integrate the excellent method and extremely successful tools of Six Sigma.

A Chinese proverb is appropriate here: "If the wind of change is blowing, some people build walls, but other people windmills".

In the European Six Sigma Club we say: Therefore in Europe let us build windmills.

Written by: European Six Sigma Core Team Members (Otto P. van Driel, Willi Kotte, Peter Rudberg).

TAP Air Portugal and Six Sigma

TAP Air Portugal is now implementing the Six Sigma methodology in order to enhance the continuous improvement and the Quality from the Customer point of view. In a few words Six Sigma is a practical and simple methodology oriented to process improvement and to increase the Quality level.

The European Six Sigma Club is an association of Companies with a common goal: improve the Quality and develop all the resources to reach it.

ESSC wants to empower and increase the European Business contribution to the World Economy, in order to increase the continuous improvement of Quality in Europe by fostering the Business & Service Organisations excellence.

TAP Air Portugal is an active member of the ESSC together with other Companies that had previously sponsored the Six Sigma European Annual Conference, this year will have the honour of sponsoring it.

The next annual Conference will be held in Lisbon, Portugal on the 13th, 14th and 15th of October 2004.

Do come to Portugal and Fly with our Company.

About Lisbon

Lisbon - a city that is both modern and centuries old

To wake up in Lisbon and appreciate the spectacle of light, the multi-coloured pastels of the buildings, the music of its bells, the joy of the people who pass us by in the street, the bustle in the shopping areas, the unforgettable glimpses of the past of the old neighbourhoods, is to experience something new and different.

Immortalized by poets, a centre of European history, Lisbon is a city rich in great monuments which sprawl over its seven hills; there is shopping for all tastes, and the traditional and international cuisine in beautiful restaurants and esplanades is a delight for any gourmet.

But there is also something especially unique and fascinating about Lisbon - its life, its soul. To discover it, you have to wander the streets, go into shops, speak to the people. You will find that portuguese hospitality is not just a word, but a reality you will come across each step you take.

The charm of Lisbon goes on in your memories, a certain phrase, a friendly smile, a ray of light. This is the magic of Lisbon. It's difficult to leave Lisbon. One never forgets Lisbon!

About the Hotel